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Our Process

Whether you need a maintenance plan, a full installation or an emergency repair β€” every Dentrician engagement follows the same structured, transparent process.

How ongoing maintenance works

How ongoing maintenance works

Every maintenance engagement starts with a thorough understanding of your surgery β€” before a single tool is picked up.

1

Free Practice Survey

Our engineer inspects every system β€” dental units, suction, compressors, electrical. We map your equipment inventory and identify immediate issues.

2

Asset Register & Labelling

Every item is labelled and entered into your digital register β€” make, model, serial number, installation date and compliance status.

  • Unique reference per asset
  • Photographs stored
  • Next service date calculated
3

Tailored PPM Schedule

We build your Planned Preventative Maintenance schedule around your exact systems β€” aligned to HTM 01-05 and manufacturer specifications.

4

Scheduled Service Visits

Our engineers attend on the agreed schedule. Every visit includes the planned work plus a general inspection of all accessible equipment.

5

Post-Visit Documentation

A complete documentation pack β€” issued the same day.

  • Waterline test and microbiological reports
  • Pressure certificates (PSSR 2000)
  • PAT records and EICR certificates
  • Updated asset register
How installation projects work

How installation projects work

From a single chair to a full multi-surgery fit-out β€” every installation follows the same compliance-first approach.

1

Pre-Installation Site Survey

We visit before any equipment is ordered β€” assessing floor loading, access routes, utility positions and electrical capacity.

  • Compressed air demand and routing
  • Suction drainage and pipework
  • Electrical supply capacity
2

Specification & Compliance Planning

Full specification covering equipment sizing, utility requirements and the compliance standards β€” HTM 01-05, BS 7671, PSSR 2000, ISO 8573.

3

Installation Day

Utilities first, then equipment positioning and connection, then commissioning β€” sequenced to minimise disruption.

  • All connections made and tested
  • Equipment levelled and commissioned
  • Full function test of every system
4

Commissioning & Testing

Air quality, suction flow rates, electrical circuits and dental unit functions independently tested and documented before handover.

5

Handover & Documentation Pack

Operator training and a complete documentation pack β€” CQC-ready from day one.

  • Commissioning certificates
  • EIC, PSSR Written Scheme, air quality cert
  • Asset register and warranties
Emergency callouts β€” speed first

Emergency callouts β€” speed first

When something fails mid-session, there is no survey stage. There is just speed.

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Step 1: Call us directly

Call 020 3308 8757 β€” a real person answers. Care Plan clients have priority access.

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Step 2: Engineer dispatched

Nearest available engineer dispatched immediately. Our London-based team means same-day attendance for critical failures.

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Step 3: Fix and document

Fault diagnosed and resolved. Full callout report issued β€” fault found, work done, follow-up actions.

Ready to get started?

A free practice survey is the first step β€” no obligation, no sales pressure.